It's official: PMB is an investor in people
PMB, the South Wales-based masterbatch manufacturer, has won an Investors in People (IIP) Award for its work in building a customer-focused team through effective and ongoing training and development. The company was praised by the Wales Investors in People Quality Centre for fostering among staff a strong sense of belonging, and for generating an ethos of respect, co-operation and teamwork.
Stefanie Mitchell, Marketing Co-ordinator said the award was a milestone in an ongoing effort to build a team with PMB's customers at its core, rather than an objective in itself.
"Sometimes you get the feeling that a company has implemented a range of qualifying processes just to win IIP status," she said. "With PMB you definitely get the feeling that the award is a by-product of an ongoing process with customer satisfaction at its heart.
Dave Thomas, PMB managing director, is candid in his agreement. "There's little point in going for IIP just because it makes the company feel and look good," he said. "All the processes and training that need to be in place to qualify for IIP should be there regardless and should, ultimately, be directed towards making customers happy.
"A happy competent team invariably equals happy, confident customers. We're adamant that our customers won't get closer to the perfect formulation anywhere else, and that requires the right type of investment over the long term, in the right type of people."
The Wales IIP Quality Centre said employees were not only involved in the development of PMB's business plan, but understood how the company was performing against it.
"There is a strong sense of belonging (at PMB) and a great pride in its successes and achievements," it said. "Motivation, teamwork and support for each other is clearly evident in all aspects of the company."
Thomas paid tribute to the company's founders, Peter Taylor and Vince Dean, who he said had set the foundations on which the IIP Award had been based.
"Even in the earliest days they were committed to business excellence in all respects, including technical and customer service development. The direction they set undoubtedly enabled PMB to become the well-known and respected brand it now is and this award is fitting testament to that effort."
Founded in 1974, PMB (Performance Masterbatches), based in Brynmawr, South Wales, is one of the UK's leading suppliers of masterbatch. Using the latest colour design and matching technology to deliver fast, accurate colour solutions, the company supplies plastics processors, contract moulders and end users, including many household name companies.
